Call QA
Scores every call and catches the security misses.
- InYour call recordings
- DoesTranscribes each call and scores it against your checklist
- OutSecurity misses flagged, with the moment in the call
Sector · Telecom
Every call scored, security misses caught before they cost you.
110 recordings · 90.0%measured, clean audio
Products that apply
In-app assistant
Lives in the customer’s account, answers from it, and raises a real ticket when it cannot.
- InA question inside the customer’s account
- DoesAnswers from that account’s own data
- OutAn answer, or a real ticket with the context attached
Pulse · brand health
Reads every review in three scripts and finds the complaint that matters.
- InEvery review and post about you, in three scripts
- DoesReads them, groups them and scores the mood every week
- OutThe complaint that matters, before it spreads
The first build we would recommend
The in-app assistant on the top ten call reasons.
Built in this sector
An in-app assistant, brand health and call QA for a national mobile network operator.
How we deliver
- 01
Three-day sprints. A working release every two weeks. A written recap every week. The first build of every project is a substantial release.
- 02
Roughly half of a US agency's cost, fixed in writing before we start.
- 03
NDA first. Full handover of code and documents. No lock-in. 30-day warranty.
Questions people ask
What would BuildWithIK build first for Telecom?
The in-app assistant on the top ten call reasons.
Has BuildWithIK built in Telecom before?
An in-app assistant, brand health and call QA for a national mobile network operator.
Where does the 110 recordings · 90.0% figure come from?
110 recordings · 90.0% — measured, clean audio.
