In-app assistant
Lives in the customer’s account, answers from it, and raises a real ticket when it cannot.
- InA question inside the customer’s account
- DoesAnswers from that account’s own data
- OutAn answer, or a real ticket with the context attached
Sector · Satellite TV & broadband
Built for shorter queues: a customer-care assistant inside the app.
Products that apply
Pulse · brand health
Reads every review in three scripts and finds the complaint that matters.
- InEvery review and post about you, in three scripts
- DoesReads them, groups them and scores the mood every week
- OutThe complaint that matters, before it spreads
Customer portal
Account, tickets, documents and status in one place. Built to cut support tickets.
- InYour customers' accounts, tickets and documents
- DoesPuts them in one place, under your brand
- OutStatus and answers customers find without calling
The first build we would recommend
The in-app assistant on the top ten call reasons.
Our work in this sector
Product documentation for a national satellite-TV and broadband operator.
How we deliver
- 01
Three-day sprints. A working release every two weeks. A written recap every week. The first build of every project is a substantial release.
- 02
Roughly half of a US agency's cost, fixed in writing before we start.
- 03
NDA first. Full handover of code and documents. No lock-in. 30-day warranty.
Questions people ask
What would BuildWithIK build first for Satellite TV & broadband?
The in-app assistant on the top ten call reasons.
Has BuildWithIK built in Satellite TV & broadband before?
Product documentation for a national satellite-TV and broadband operator.
What does a first build cost?
Roughly half of a US agency's cost, fixed in writing before we start. No prices on the site, on purpose.
