---
title: "Telecom software for call QA and support · BuildWithIK"
description: "Score every call and answer customers from the app before a complaint spreads. Measured: 110 recordings scored, 90.0% accuracy on clean audio."
url: https://buildwithik.com/sectors/telecom
---

# Every call scored, security misses caught before they cost you.

> Measured: 110 recordings · 90.0% (measured, clean audio)

## Products that apply

- **Call QA** — Scores every call and catches the security misses. (https://buildwithik.com/products/call-qa)
  - What goes in: Your call recordings
  - What it does: Transcribes each call and scores it against your checklist
  - What you get: Security misses flagged, with the moment in the call
- **In-app assistant** — Lives in the customer’s account, answers from it, and raises a real ticket when it cannot. (https://buildwithik.com/products/in-app-assistant)
  - What goes in: A question inside the customer’s account
  - What it does: Answers from that account’s own data
  - What you get: An answer, or a real ticket with the context attached
- **Pulse · brand health** — Reads every review in three scripts and finds the complaint that matters. (https://buildwithik.com/products/pulse-brand-health)
  - What goes in: Every review and post about you, in three scripts
  - What it does: Reads them, groups them and scores the mood every week
  - What you get: The complaint that matters, before it spreads

## The first build we would recommend

The in-app assistant on the top ten call reasons.

## Built in this sector

An in-app assistant, brand health and call QA for a national mobile network operator.

## How we deliver

- Three-day sprints. A working release every two weeks. A written recap every week. The first build of every project is a substantial release.
- Roughly half of a US agency's cost, fixed in writing before we start.
- NDA first. Full handover of code and documents. No lock-in. 30-day warranty.

## Questions people ask

### What would BuildWithIK build first for Telecom?

The in-app assistant on the top ten call reasons.

### Has BuildWithIK built in Telecom before?

An in-app assistant, brand health and call QA for a national mobile network operator.

### Where does the 110 recordings · 90.0% figure come from?

110 recordings · 90.0% — measured, clean audio.

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Canonical page: https://buildwithik.com/sectors/telecom. Book a 20-minute call: https://buildwithik.com/book. Open it on the bench: https://buildwithik.com/bench?sector=telecom