---
title: "Support software for broadband and ISPs · BuildWithIK"
description: "An in-app assistant on your top ten call reasons that raises a real ticket when it cannot answer. Built to cut support calls, not add a channel to staff."
url: https://buildwithik.com/sectors/broadband-isp
---

# Built to cut support calls: an in-app assistant on the top ten call reasons that raises a real ticket.

## Products that apply

- **In-app assistant** — Lives in the customer’s account, answers from it, and raises a real ticket when it cannot. (https://buildwithik.com/products/in-app-assistant)
  - What goes in: A question inside the customer’s account
  - What it does: Answers from that account’s own data
  - What you get: An answer, or a real ticket with the context attached
- **Pulse · brand health** — Reads every review in three scripts and finds the complaint that matters. (https://buildwithik.com/products/pulse-brand-health)
  - What goes in: Every review and post about you, in three scripts
  - What it does: Reads them, groups them and scores the mood every week
  - What you get: The complaint that matters, before it spreads
- **Customer portal** — Account, tickets, documents and status in one place. Built to cut support tickets. (https://buildwithik.com/products/customer-portal)
  - What goes in: Your customers' accounts, tickets and documents
  - What it does: Puts them in one place, under your brand
  - What you get: Status and answers customers find without calling

## The first build we would recommend

The in-app assistant on the top ten call reasons.

## Built in this sector

A glass-design app with a live assistant for a top-five broadband provider.

## How we deliver

- Three-day sprints. A working release every two weeks. A written recap every week. The first build of every project is a substantial release.
- Roughly half of a US agency's cost, fixed in writing before we start.
- NDA first. Full handover of code and documents. No lock-in. 30-day warranty.

## Questions people ask

### What would BuildWithIK build first for Broadband / ISP?

The in-app assistant on the top ten call reasons.

### Has BuildWithIK built in Broadband / ISP before?

A glass-design app with a live assistant for a top-five broadband provider.

### What does a first build cost?

Roughly half of a US agency's cost, fixed in writing before we start. No prices on the site, on purpose.

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Canonical page: https://buildwithik.com/sectors/broadband-isp. Book a 20-minute call: https://buildwithik.com/book. Open it on the bench: https://buildwithik.com/bench?sector=broadband-isp